About Nitro Releases
Veeva Nitro updates and releases software on a regular basis to improve the usability and performance of the product. This document serves to help you understand the different upgrades, timing, who gets upgraded when, and communication about upgrades and releases.
The following are definitions of the various releases:
- Major Release - Includes major new features, all product enhancements, bug fixes, and release notes. This release goes to all Nitro clusters.
- Minor Release - Includes minor new features, product enhancements, bug fixes, and release notes. This release goes to all Nitro clusters.
- Metadata Release - Includes new features and bug fixes just for metadata, for example, new analytic star schema, extensions of existing tables, and fixes for Nitro ETL jobs.
- Hotfix – An unplanned release containing a typically small number of fixes or issues.
- System Maintenance - Scheduled downtime for system infrastructure changes like server restarts. Veeva Nitro does not have a regular schedule for system maintenance.
Release Details
|
Frequency |
Communication |
Communication Recipients |
Documentation | |
|---|---|---|---|---|
|
Major Release |
Every 4 months on a Thursday 2023 Release Dates |
Published the day of the release | All customers | Major Release Notes |
|
Minor Release |
Every 4 weeks on a Thursday 2023 Release Dates |
Published the day of the release | All customers | Minor Release Notes |
|
Maintenance Release |
Every 2 weeks on a Thursday |
Published the day of the release |
All customers |
Maintenance Release Notes |
|
Hotfix |
Not Scheduled |
24 hours in advance |
All customers |
Patch Release Note |
|
System Maintenance |
Not scheduled |
Up to 1 week in advance |
All customers on affected PODs |
No |
The frequency or day may change due to holidays.
For urgent or critical releases, we may release with less than 24 hours notice.
Documentation
General Release notes are delivered the same day as the production upgrade associated with a Major Release. Release notes include new feature information and all user-visible changes.
Minor Release notes are delivered the same day as the production upgrade associated with a Minor Release. Release notes include new feature information and all user-visible changes.
Metadata Release notes are delivered the same day as the production upgrade associated with a Metadata release. Release notes include all bug fixes since the last Metadata release and limited new features or enhancements.
Release Communication
Release communications are sent from the Veeva Trust site
To sign up for release communication via Veeva Trust:
- Navigate to trust.veeva.com.
- Select the Subscribe to the Veeva Trust Site tab.
The Trust pages are updated to indicate when a release is finished.
Cluster Locations
Clusters are the servers where the application is hosted. Clusters are located in data centers in Germany, Japan, and on the east coast of the US.
|
Veeva Nitro Cluster |
Location |
|---|---|
|
North America |
US – Ohio |
|
Europe |
EU - Frankfurt |
| Asia Pacific | APAC - Tokyo |
AWS Maintenance
Veeva is hosted on a combination of Veeva-managed servers running on AWS. For more information, see AWS Global Infrastructure.
AWS Maintenance for Nitro clusters occurs weekly on Saturday. Please refer the scheduler in the NAC for the time. AWS requires at least a 30-minute window in the instance's weekly schedule to confirm all instances have the latest patches and upgrades. During the maintenance window, tasks are performed on clusters and instances. To protect the security and stability of your data, maintenance can cause instances to be unavailable.
Nitro Upgrades
Online users can view their orgs as read-only during an upgrade. Offline Nitro users are not affected during upgrades, but can not sync while an upgrade is in progress. Offline users are prompted to upgrade at the conclusion of their sync session. If the user decides to skip the install process, an Update Now button displays.
